Sales Success Profiles - Service/Trust/Quality/Existing Applications & Components

Sales Success Profiles for Service/Trust/Quality/Existing Applications & Components:

TRANSACTIONAL SPECIALIST:
Primary Function: Provide product information and delivery options, often for commodities.
Sales Success Factors: Demands initiative and perseverance to develop leads, qualify, and close on an ongoing basis. Best matched with customers that already know what they need.

INDIRECT SALES (via distributors or resellers):
Primary Function: Manage a channel of independent sales agents to maximize the amount of time they allocate to the sales rep’s company and product line.
Sales Success Factors: Acquires skills at training customers (on sales programs), making joint sales calls to sales agent customers, creates sales motivational and teaches presentation techniques, product knowledge, and the ability to maintain repeat sales.

INBOUND TELESALES:
Primary Function: Interviews customers in order to define their needs for potential new products, similar to market research.
Sales Success Factors: Requires an image conscious vocal demeanor in a service oriented individual who is interested in learning the customer’s needs, solving problems, and making the appropriate (and profitable) recommendations.

CUSTOMER SERVICE REPRESENTATIVE:
Primary Function: Listen to customer situations and empathize.
Sales Success Factors: Calls for a focused commitment to take personal responsibility for satisfying all customers, regardless of their attitude or style; solutions must be intelligently thought out, often quickly, and presented with a positive attitude.